Fulfillment Policy

For Commissioned Artwork & Physical Reprints

We take pride in creating original, high-quality physical artwork. Please review the following policies regarding refunds, shipping, returns, and cancellations.

Refund Policy

  • Commissioned Artwork: Because each piece is custom-made, all sales are final once work has begun. No refunds will be issued for commissioned pieces in progress or completed.

  • Reprints: Refunds are available only if the item arrives damaged, defective, or significantly different from the description. Refund requests must be made within 7 days of delivery and include clear photos of the issue.

  • Approved refunds will be issued to the original payment method within 5–10 business days.

Shipping & Delivery Policy

  • Commissioned Artwork: Turnaround time is typically 4–6 weeks, depending on the complexity of the piece. You’ll receive an estimated delivery window once your commission is confirmed.

  • Reprints: Ship within 3–5 business days of purchase.

  • All items are shipped via [USPS, UPS, or FedEx] with tracking. Standard delivery times within the U.S. are 3–7 business days.

  • We currently ship within the United States. For international requests, please contact us prior to ordering.

Return Policy & Process

  • Commissioned Artwork: Returns are not accepted for commissioned pieces.

  • Reprints: Eligible for return only if damaged or incorrect. Contact us at OhanaStrongFit@gmail.com within 7 days of delivery with your order number and supporting photos.

  • Once your return is approved, we’ll issue return instructions. Customers are responsible for return shipping unless the issue was our fault.

Cancellation Policy

  • Commissioned Artwork: Cancellations may be made within 24 hours of ordering for a full refund. After 24 hours, cancellations are no longer accepted once work has begun.

  • Reprints: Orders may be canceled within 12 hours, as long as they have not shipped. After shipping, cancellations are no longer available.

  • For all cancellation requests, contact us at OhanaStrongFit@gmail.com with your order details.